Privacy Policy

1. Who We Are

Reach USA Lab is a social media posting support service operated by Reach Japan Lab ("RJL," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information in connection with our website, checkout process, client onboarding, dashboard access, communications, and services.

2. Information We Collect

We may collect contact and business information such as your name, company name, email address, telephone number, billing address, brand details, social media account information, onboarding responses, approved content, captions, instructions, and communications with us.

We may also receive transaction status, subscription details, and limited billing information from our payment provider. We do not receive or store your full payment-card number.

When you use our website or client workspace, service providers may collect technical information such as IP address, browser type, device information, access times, pages viewed, and diagnostic data.

3. How We Use Information

We use information to provide and administer the Service; process onboarding and payments; prepare and operate the posting workflow; provide client workspace access; respond to questions and cancellation requests; maintain security; prevent fraud and misuse; comply with legal obligations; and improve our website and operations.

4. How We Share Information

We may share information with payment processors, website and hosting providers, client-workspace providers, communications providers, professional advisers, and other vendors that help us operate the Service.

We may share approved content, brand information, posting instructions, captions, and account-operational information with U.S.-based operators, contractors, and external partners only to the extent reasonably necessary to provide the Service.

We may also disclose information when required by law, to protect rights or safety, to investigate fraud or misuse, or in connection with a business transfer or reorganization.

5. International Data Transfers

Reach Japan Lab operates from Japan and uses service providers and operators in other countries, including the United States. Your information may therefore be processed in countries whose data-protection laws differ from those in your country. We use reasonable contractual, organizational, and technical measures appropriate to the information and the Service.

6. Data Retention

We retain information for as long as reasonably necessary to provide the Service, maintain business and transaction records, resolve disputes, enforce agreements, meet legal obligations, and protect against fraud or abuse. Retention periods vary according to the type of information and the reason it was collected.

7. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No transmission, platform, account, or storage system can be guaranteed to be completely secure.

8. Your Choices and Rights

Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information, or to object to certain processing. You may also withdraw consent where processing is based on consent. These rights may be subject to legal exceptions and record-retention requirements.

To submit a privacy request, contact us at admin@reachjapanlab.com. We may need to verify your identity before completing a request.

9. Cookies and Third-Party Services

Our website and service providers may use cookies or similar technologies that are necessary for security, checkout, site operation, and basic measurement. Stripe, social media platforms, and other third-party services process information under their own privacy policies.

10. Children

The Service is intended for businesses and is not directed to children. We do not knowingly collect personal information from children through the Service.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last-updated date. Material changes may also be communicated by another reasonable method.

12. Contact

For privacy questions or requests, contact Reach Japan Lab at admin@reachjapanlab.com.